Solitea Calculation EngineSupport 

Solution support coverage

Solutions support Standard coverage SLA coverage
Service packs YES YES
Error fix YES YES
Solution documentation YES YES
Incidents monitoring YES YES
Solution hotline with advice and guidance NO YES
Guaranteed response time (to 8 service hours) NO YES
Support for incidents and issues at several severity levels NO YES
Flexible SLA levels NO YES

Our support managers monitor and track all support interactions and outcomes to drive faster, more effective results for all our customers, but you can also connect individually with a support manager to review and improve the progress we make in resolving your support incidents. Some customers also take advantage of advisory hours that enable them to apply our expertise to any solution-related concern.

In case of questions, our support department is glad to help you out. Our goal is to improve the daily routines at your organisation so we are ready to listen.


You can reach our support department by phone.

+420 577 113 111


Send us a mail and we will be happy to get back to you
as soon as possible.