OneCore Smart Calculation Support
Solution support coverage
| Solutions support | Standard coverage | SLA coverage |
| Service packs | YES | YES |
| Error fix | YES | YES |
| Solution documentation | YES | YES |
| Incidents monitoring | YES | YES |
| Solution hotline with advice and guidance | NO | YES |
| Guaranteed response time (to 8 service hours) | NO | YES |
| Support for incidents and issues at several severity levels | NO | YES |
| Flexible SLA levels | NO | YES |
Our support managers monitor and track all support interactions and outcomes to drive faster, more effective results for all our customers, but you can also connect individually with a support manager to review and improve the progress we make in resolving your support incidents. Some customers also take advantage of advisory hours that enable them to apply our expertise to any solution-related concern.
In case of questions, our support department is glad to help you out. Our goal is to improve the daily routines at your organisation so we are ready to listen.
HELP BY MAIL
Send us a mail and we will be happy to get back to you
as soon as possible.
HELPDESK.API@SOLITEA.CZ