OneCore Smart Calculation Support

Solution support coverage

AXIOM PROVIS Int. solutions supportStandard coverageSLA coverage
Service packsYESYES
Error fixYESYES
Solution documentationYESYES
Incidents monitoringYESYES
Solution hotline with advice and guidanceNOYES
Guaranteed response time (to 8 service hours)NOYES
Support for incidents and issues at several severity levelsNOYES
Flexible SLA levelsNOYES

Our support managers monitor and track all support interactions and outcomes to drive faster, more effective results for all our customers, but you can also connect individually with a support manager to review and improve the progress we make in resolving your support incidents. Some customers also take advantage of advisory hours that enable them to apply our expertise to any solution-related concern.


In case of questions, our support department is glad to help you out. Our goal is to improve the daily routines at your organisation so we are ready to listen.


HELPDESK

You can reach our support department by phone.

+420 577 113 111

HELP BY MAIL

Send us a mail and we will be happy to get back to you
as soon as possible.
HELPDESK@AXIOMPROVIS.CZ